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Privacy Policy

Your privacy is important to us. This policy explains how Rocks Garden Maintenance collects, uses, and protects your personal information.

Last updated: January 2025

1. Information We Collect

We collect information you provide directly to us, such as when you:

  • Request a quote or contact us about our services
  • Book garden maintenance services
  • Subscribe to our newsletter or updates
  • Communicate with us via phone, email, or contact forms

This may include:

  • Name and contact information (phone, email, address)
  • Property details and service requirements
  • Communication preferences
  • Payment information (processed securely by third parties)

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our garden maintenance services
  • Communicate with you about services, appointments, and updates
  • Process payments and maintain billing records
  • Send you promotional materials (with your consent)
  • Respond to your questions and provide customer support
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist in our operations (payment processing, scheduling software)
  • When required by law or to protect our rights
  • With your explicit consent

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Secure data transmission and storage
  • Limited access to personal information
  • Regular security assessments
  • Secure disposal of information when no longer needed

5. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of your information
  • Object to processing of your information
  • Request data portability
  • Withdraw consent at any time

To exercise these rights, please contact us using the information below.

6. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Service records may be kept for up to 7 years for business and tax purposes.

8. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Rocks Garden Maintenance

Email: contact@rocks-garden-maintenance.co.uk

Phone: 07802 857848 or 0116 239 2170

Service Area: Leicester & Leicestershire

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last updated” date.

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